Basic Microsoft Windows NT 4.0 troubleshooting

Error messages encountered during boot before Windows loads

Before following the steps below, if you are getting an error make sure to search our site for the error message first and look through our Windows NT Q&A.

  1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.

Error messages while Windows is loading

  1. Ensure that your computer is up-to-date with all the latest service packs and patches available from Microsoft.
  2. If you cannot get into Windows, check the Event Viewer to verify if any errors occurred while Windows is loading. To check the event viewer, click Start, Programs, Admin Tools, and click Event Viewer.
  3. If your computer has a virus protection program installed, make sure it is up-to-date and that no viruses are being detected. If your computer does not have a virus protection program, you may want to consider installing a program to make sure no viruses are causing your problems.

Other error messages

If you are experiencing other error messages, it is likely these errors are being caused by the software program you are running, or hardware device you are attempting to utilize. It is recommended you see the basic troubleshooting overview for your hardware device or software program.

Computer running slowly

  1. Make sure your computer has at least 100 MB of free hard drive space. If your computer has less than 100 MB free, it may cause the computer to operate more slowly.
  2. Ensure that your computer is up-to-date with all the latest service packs and patches available from Microsoft.
  3. Close any programs that are running in the background or disable background programs from automatically loading each time your computer boots.
  4. Ensure your computer has the latest drivers for the hardware devices installed in your computer.

Issue with hardware device

If you are having difficulties with a hardware device, see the basic troubleshooting overview for steps that can be taken to help resolve your hardware issues.


If you still have errors or cannot resolve your issue, search Computer Hope, check our on-line help, and our Questions and Answers (Q&A) page for additional help. If after checking these locations you are still unable to resolve your issue, feel free to contact our support team.

Additional information